Privacy Policy

This Privacy Policy explains how Meylt collects, uses, stores and protects your personal information when you visit our website, create an account, purchase products, apply as an artist or otherwise interact with our services.

By using our website, you acknowledge that your personal information may be processed in accordance with this Privacy Policy.

1. Who we are

Meylt is a trading name of AndAmpersand Ltd.

Registered Company Number: 17156047

Registered Office Address:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email: operations@meylt.co.uk

For the purposes of UK data protection legislation, Meylt is the data controller responsible for your personal information.

2. Information we collect

We may collect and process the following categories of personal information.

Customer information

When you place an order, create an account or contact us, we may collect:

Name
Email address
Billing address
Delivery address
Telephone number (where provided)
Order history
Customer service communications

Artist information

When applying to join or using our artist platform, we may collect:

Name
Email address
Postal address
Account details
Artist biography
Profile images
Artwork submissions
Communications with us

Technical information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Referring website information
Website usage information
Analytics data

Payment information

Payments are processed securely by Stripe.

Meylt does not store or have access to your full payment card details.

Payment information is processed directly by Stripe in accordance with their own privacy policies and security standards.

3. How we use your information

We use personal information for the following purposes:

Processing and fulfilling orders
Managing customer accounts
Managing artist accounts
Producing and delivering products
Providing customer support
Responding to enquiries
Verifying identity where necessary
Improving website functionality and performance
Maintaining platform security
Complying with legal obligations
Preventing fraud and misuse

Where you have consented, we may also use your information for communications relating to our services.

4. Legal basis for processing

We process personal information under one or more of the following lawful bases.

Contract

Where processing is necessary to fulfil an order, provide services or manage your account.

Legitimate interests

Where processing is necessary for:

Operating our business
Improving our services
Managing artist relationships
Website security
Fraud prevention
Customer support

We carefully balance these interests against your rights and freedoms.

Legal obligations

Where we are required to process information to comply with applicable laws and regulations.

Consent

Where consent is required by law, including certain analytics or marketing activities.

You may withdraw consent at any time.

5. Artwork and artist content

Artists retain ownership of their intellectual property unless otherwise agreed.

Where artwork, biographies, images or related content are submitted to Meylt, artists grant Meylt permission to:

Display content on the platform
Promote content through marketing materials
Reproduce artwork for fulfilment purposes
Operate and administer the platform

Artist content may be reviewed before publication.

Meylt reserves the right to remove content that breaches our policies or legal obligations.

6. Sharing your information

We do not sell personal information.

We may share information with trusted third parties where necessary to operate our services.

These may include:

Payment processors such as Stripe
Hosting providers
Delivery and courier services
Technology and infrastructure providers
Professional advisers
Legal and regulatory authorities where required

All third parties are expected to process information securely and only for legitimate business purposes.

7. International transfers

We primarily store and process personal information within the United Kingdom.

Where information is transferred outside the UK, we will take appropriate safeguards to ensure it receives adequate protection in accordance with applicable data protection laws.

8. Data retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.

Retention periods may vary depending on:

Contractual requirements
Legal obligations
Accounting requirements
Dispute resolution needs
Legitimate business purposes

When information is no longer required, it will be securely deleted or anonymised where appropriate.

9. Security

We take reasonable technical and organisational measures to protect personal information from:

Unauthorised access
Disclosure
Alteration
Loss
Misuse

However, no internet transmission or storage system can be guaranteed to be completely secure.

10. Analytics

We use analytics services including Google Analytics to understand how visitors use our website and to improve performance and user experience.

These services may collect information about how visitors interact with pages and features.

Further details about analytics technologies and cookies will be provided in our Cookie Policy.

11. Your rights

Under applicable UK data protection laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of information
Restrict certain processing activities
Object to certain processing activities
Request transfer of your information
Withdraw consent where applicable
Lodge a complaint with a supervisory authority

Requests may be submitted using the contact details below.

12. Complaints

If you have concerns regarding our use of your personal information, we encourage you to contact us first.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

13. Third-party websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

You should review the privacy policies of any third-party websites you visit.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

Continued use of our services after changes are published constitutes acceptance of the revised policy.

15. Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

operations@meylt.co.uk

Meylt
A trading name of AndAmpersand Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom